HB&M - FAQ's

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Once we receive your paid order, it will be shipped the following business day. Please keep in mind that we are closed weekends & holidays. If an order is placed on Friday, it will ship out on Monday. Please plan ahead of time when ordering.

We are open Monday - Friday from 9AM to 4PM (CST). We are closed weekends and holidays.

No. Under no circumstance may a person under the age of 21 purchase any products from us. We are assuming that all buyers are over 21 years of age if they are using a credit card to make a purchase.

Unfortunately, once the order has been submitted, we cannot modify it. Our system will not allow it. The only thing we can do is cancel the order and then you can re-submit it, but will lose it's line in the processing/shipping queue.

Sorry, unfortunately once the order has been submitted, we cannot modify, add/remove items from an order or issue a partial refund (Our system does not allow it). You can send us a request to cancel you order (We will then issue a full refund) and re-submit a new order.

Once a package leaves our hands, it is up to USPS to do their part and deliver the package. We are not responsible for delays and transit times. If you have any USPS questions or want to track your package, please contact USPS directly at 1-800-ASK-USPS. We will only consider replacing a package if it is more than 14 business days late. If you haven't received your order 14 business days after it was placed, please contact us so we can re-ship your order and submit a USPS lost package claim investigation.

Items will only be replaced if shipment is lost by USPS and customer must file a package theft/lost claim. We do not replace packages that have been marked delivered by USPS but customer claimed that it was never received.

Items will only be replaced if shipment is lost by USPS and customer must file a package theft/lost claim. We do not replace packages that have been marked delivered by USPS but customer claimed that it was never received.

We ship to any state where it's lawfully to do so.

Q) Do you offer USPS Priority Express (Overnight)?

A) Sorry, we do not. We only ship USPS Priority (Flat Rate)

Q) Do you offer local pickups?

A) Sorry, we do not. We are an online only (eCommerce) based company.

Q) Where are you located?

A) San Antonio TX, U.S.

Q) Do you ship in discrete packaging?

A) Yes, the return address is marked as "HB&M"

Q) Do you ship internationally?

A) Unfortunately we do not at this time.